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Our Claim Process

We all dread it, but sometimes the inevitable happens and we have to seek a claim from our insurer.
What next? Who do we reach out to first? What are your obligations? Such situations can be stressful but with the our help, much of it ease out. Contact us on +254 775 444 777 after an accident and we shall walk you through the crucial steps that will lead to processing your claim.

Alternatively you can submit the claims yourself by following these 3 easy steps.

Step one: Claims checklist

Complete the relevant claims checklist as per your cover.

Motor

  • Date of Loss (DOL)
  • Claim form duly filled, signed and (stamped for companies)
  • Police abstract
  • Driver's statement
  • Driver's driving licence copy
  • Sketch map of scene of accident
  • Company's PIN copy
  • Logbook copy
  • Inspection report (if there are injuries)

Fire

  • Date of Loss (DOL)
  • Claim form duly filled, signed and (stamped for companies)
  • Police abstract
  • Owner's (Management) statement
  • Owner's (Company's) PIN copy
  • Valuation report or receipts (if any)

Burglary

  • Date of Loss (DOL)
  • Claim form duly filled, signed and (stamped for companies)
  • Police abstract
  • Owner's (Management) statement
  • Owner's (Company's) PIN copy
  • Invoice or receipts (if any)
  • Inspection report (if there are injuries)

Wiba

  • Date of Loss (DOL)
  • Directorate of Occupational Safety & Health (DOSH) Form 1-4
  • Claim form duly filled, signed and (stamped for companies)
  • Statement of the injured
  • Pay slip (of stated period)
  • Original medical receipts
  • Medical certificate

Step Two: Download and fill out the relevant claims form

For any product claims form not listed below, kindly reach out on info@ummainsurance.com or call +254 775 444 777   and one of our claims reps will dispatch it to you immediately.

Motor Form
Medical Form
Burglary Form
Wiba Form

Step Three: Submit the Claims form

Email the filled out form plus the supporting documents from the above checklists to claims@ummainsurance.com.

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The strategic objective of Umma Insurance is to innovate the risk management and insurance inter-mediation market in Africa through targeted products design, intelligent service and convenient distribution channels

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